Votre panier est vide.

General conditions of sale

The purpose of these general conditions of sale is to define the conditions applicable to sales concluded between the company L’ITINERAIRE, the company operating the site boutiquelitineraire.com, hereinafter referred to as L’ITINERAIRE, and the buyer, a natural person of legal age and consumer, hereinafter referred to as the buyer or customer, through the website boutiquelitineraire.com.
Any order of a product by the means of the site implies the pure and simple acceptance of the general conditions of sale.

These are valid for all sales for delivery in France.
In accordance with the provisions of articles 1369-1 and following the Civil Code, the present general conditions of sale are made available in a way that allows their conservation and their reproduction. The customer, if he wishes, can print them or read them online.

The present general conditions of sale are applicable as long as they appear on the siteboutiquelitineraire.com. In the event that, after the date of their removal or modification, these terms and conditions of sale remain accessible to the public through other websites or by any other means, they will no longer be enforceable against L’ITINERAIRE.
L’ITINERAIRE reserves the right to adapt or modify at any time and without prior notice the present general conditions of sale, the modifications will then be applicable to all orders subsequent to these modifications.

1) Identity and contact details :

The company L’ITINERAIRE, which operates this website, is a limited liability company with a capital of 2,000 euros, whose registered office is located at 13 rue Bouquieres, 31000 Toulouse – France, registered with the Toulouse Trade and Companies Register (Siret 53460346900022).

The customer service of the site can be reached by phone at the number 09 67 89 54 77 from Monday to Saturday, from 9 am to 7 pm, except Sundays and holidays.
It can also be reached by e-mail from the online contact form (contact page), an answer will then be given within 48 working hours.
Its offices are located at 13 rue Bouquieres, 31000 Toulouse.

2) Order :

a) Only persons legally capable of entering into contracts concerning the items offered for sale on the site may order on the site.
The customer assures to have the full legal capacity to subscribe to the present general conditions of sale and to conclude the sale.
The orders are placed in the French language and in € (Euros).
The customer is presumed to know how to read and understand the French language.
All the steps necessary for the sale are specified on the site or by the customer service.
At the time of the first order, the customer must create an account on the site. This account is accessible at any time by the customer thanks to his identifiers (email address and password).
When ordering, the customer commits himself to the veracity of the information he gives:
name and surname; address; telephone number; email address; type of payment card, card number, expiration date, and cryptogram of the card.
Any order made from the e-mail address and the personal password commits the customer, subject to the right of withdrawal defined in Article 6 hereof.
In application of the provisions of article 1369-5 of the Civil Code, the recipient of the offer has the possibility of verifying the details of his order and its total price, and of correcting any errors, before confirming it to express his acceptance.
L’ITINERAIRE cannot be held responsible for any input errors made by the customer, nor for their possible consequences in terms of delay or delivery error. In these cases, the costs incurred by a possible reshipment will be charged to the customer.

b) Confirmation and processing of the order:
The order implies acceptance of the prices and characteristics of the products presented on the site.
Once the order is validated by the customer by a double-click, an e-mail acknowledging receipt is sent as soon as possible.
L’ITINERAIRE undertakes to process the order within 48 working hours from the day following the receipt of the order.
An e-mail is then sent to the customer indicating the availability of the items ordered, the date of shipment of the order, as well as the expected date of delivery.
The offers of articles are valid within the limits of available stocks. In the event that an item ordered by the customer is unavailable, L’ITINERAIRE undertakes to inform the customer by e-mail as soon as it is aware of this unavailability, and if necessary, of the period within which the product will be made available.
Only the price of the items shipped will be debited (including any shipping costs).
In accordance with the provisions of Article L122-1 of the Consumer Code, L’ITINERAIRE is entitled to refuse any order for legitimate reasons.

c) Tracking of the order:
The customer can consult the status of his order by consulting his personal account on the site or by contacting customer service.

3) Price of the products :

The prices of the items indicated on the site are in Euros, all taxes included, shipping costs not included, for delivery within the European Union.
L’ITINERAIRE reserves the right to modify the prices of the items on the site. In any case, the items will be charged to the customer on the basis of the rates in effect at the time of validation of the order.

4) Payment :

The payment of the order can be made by the customer only by credit card.
The cards of the network CB, Visa, Eurocard/Mastercard, American Express are accepted.
The account of the credit card used by the customer is debited at the time of shipment of the order.
The payment of the order by the customer is irrevocable, without prejudice to the customer’s right of withdrawal or subsequent cancellation of the order.
For an order via the site boutiquelitineraire.com, the customer confirms and guarantees to the company L’ITINERAIRE that he/she is the holder of the bank card and that the latter gives access to sufficient funds to cover all the costs necessary for the payment of the order.
The service operator in charge of the secure online payment is the company eTransaction (Crédit Agricole). An automated data processing is set up by this company in order to define a level of analysis of a transaction and to fight against payment fraud and in particular against credit card fraud (the customer has at any time the right to access, rectify and oppose to all his personal data communicated in the framework of the payment by contacting the Crédit Agricole).
The transfer of property of (s) article (s) to the customer takes place only at the time of the complete cashing of the price by L’ITINIERAIRE.

5) Delivery :

In case of delivery elsewhere than at the permanent residence of the customer – which is presumed to be that of the address given at the time of the opening of the account – the delivery will be considered regularly carried out as soon as a delivery or reception slip is signed by a person, declared authorized to receive the goods; the customer has to make his personal business of the effective recovery of the delivered articles.
a) Delivery date:
The delivery of the articles intervenes, after recording the payment of the order to the address indicated by the customer.
The delivery of the ordered articles intervenes at the latest on the delivery date announced at the time of the confirmation of the order.
In the event of a delay in delivery, the customer will be able to ask for the resolution of the sale under the conditions envisaged by article L 138-2 of the code of the consumption.
b) Modes of delivery:
The customer can choose between the two following modes of delivery:
– delivery in COLISSIMO (for more information on the delivery in COLISSIMO or for the follow-up of a parcel
package: http://www.colissimo.fr)
– delivery in store (13 rue Bouquieres, 31000 Toulouse).
c) Receipt of items :
The transfer of risks occurs at the time of delivery, at the time of the handing-over of the products at the delivery address provided by the customer, or at the time of the withdrawal of the parcel at the Post office.
The customer must check the state and the conformity compared to the order of the delivered article as of its reception.
His acceptance is made by signing the delivery receipt issued by the deliveryman. No subsequent claim related to the condition of the items can be issued.
d) Delivery rates:
– Colissimo Metropolitan France: free shipping for any purchase over 400 €.

6) The right of withdrawal and exchange of items :

The customer can retract during 14 clear days as from the reception of the good for refunding, without having to pay penalties (article L121-21 of the Code of the consumption). The customer is then only required to pay the costs of reshipment.
The refund of the returned items at the invoiced price including any delivery charges (offered for any order over 200€) will be made by crediting the customer’s bank account corresponding to the credit card used for payment, within 14 days of receipt by L’ITINERAIRE of the returned items (Article L121-21-4 of the Consumer Code).
Only the return or exchange of products in their original packaging, complete (accessories, instructions…), in perfect condition, unused, unwashed, undamaged, unworn, and accompanied by the return form carefully filled.
The customer returns the articles by his own means.
To do this, he must first contact the customer service, specifying that it is a request for return or exchange

– either directly by the contact form (Contact page); the return address will then be communicated by e-mail.

– or by phone at 09 67 89 54 77.

The customer cannot in no case to exert his faculty of withdrawal in an abusive way.
In any assumption, any article returned incomplete, damaged, used, washed, damaged, deteriorated, soiled or consumed even partially will not be refunded or exchanged.

7) Complaints – information :

For any information, complaint or question relating to the conditions of sale set up by boutiquelitineraire.com, or to the articles proposed, the customer can address to the customer service of the site by electronic mail since the form of contact or by telephone to 09 67 89 54 77.

8) Protection of personal data :

The site boutiquelitineraire.com was the subject of a declaration to the CNIL (in progress)
The information collected is the subject of a data-processing treatment intended for the sale.
The recipient of the data is the Itineraire.
In accordance with the law ” informatique et libertés ” of January 6, 1978 modified in 2004, the user has a right of access and of correction to the information which concerns him, which he can exert by addressing by mail to the store 13 rue Bouquieres, 31000 Toulouse – France or on the site boutiquelitineraire.com by filling the form of contact in the heading ” Contact “.
He can also, for legitimate reasons, oppose the processing of data concerning him.

9) Cookies :

L’ITINERAIRE wishes to implant a cookie in the client’s computer.
It stores information relating to the navigation on the site (the pages consulted, the date and time of the consultation, etc.).
This information is stored in the computer for the duration of the visit.
This cookie does not identify the client.
The user of the site can oppose the recording of cookies by configuring his browser as follows:
– For Mozilla firefox :
Choose the “Tools” menu, then “Options”.
Click on the “privacy” icon
Locate the “cookie” menu and select the appropriate options
– For Microsoft Internet Explorer :
choose the “Tools” menu, then “Internet Options
click on the “Confidentiality” tab
select the desired level with the cursor.
– For Opera :
choose the “File”>”Preferences” menu
Privacy

10) Responsibility :

L’ITINERAIRE cannot be held responsible for damages resulting from a fault of the customer in the use of the articles.
The responsibility ofL’ITINERAIRE can not be held liable if the non-performance or improper performance of its obligations is attributable to the customer, a third party, or a case of force majeure.
L’ITINERAIRE is not responsible for the content and operation of sites accessible from a link, as well as any damage that may be suffered by the client during a visit.
The responsibility ofL’ITINERAIRE can not be held liable for any damages inherent in the use of the Internet, including a break in service or the presence of computer viruses, or any fact qualified as force majeure.

11) Intellectual property rights :

This website and each of its components are the property of L’ITINERAIRE
Any reproduction, representation, modification, publication, transmission, total or partial of the site boutiquelitineraire.com or its contents or of only one of the elements of its contents, by any process whatsoever, and on any medium whatsoever is prohibited.
Any not authorized exploitation of the site or its contents would engage the responsibility for the user and would constitute an act of counterfeit sanctioned by the Code of the Intellectual property.
The Internet users are not allowed to create a simple hypertext link towards the site boutiquelitineraire.com without the prior written agreement of the person in charge of the site.

12) Force Majeur :

The execution by L’ITINERAIRE of all or part of its obligations will be suspended in the event of the occurrence of a fortuitous event or force majeure that would disrupt or delay the execution.
The ITINERARY will inform the client as soon as possible.

13) Applicable law – Competent jurisdiction :

These conditions of use are subject to French law. Any difficulty of interpretation or execution is exclusively the responsibility of the competent French courts.

Discover the store & its universe, follow us :-)

En poursuivant la navigation, vous acceptez l'utilisation de cookies. En savoir plus. I get it.
en
× Talk to our stylists in store